You can return the product you have purchased within 14 days from the date of delivery unless you use it, break the re-sale conditions of the product and damage the product.   

If you send an e-mail to address within 14 days by specifying your order number and related product code and your reason for return, the return process may be initiated according to the terms of the agreement that became effective at the time of sale.

It is the responsibility of the purchaser to package the product in a sound and non-destructive manner and to return it to us in an undamaged and re-sale conditions.

After your product is delivered to us, the product price will be refunded according to the type of payment you have chosen, unless a definite defect is detected due to reasons such as failure of use after the inspection by our authorities.

Products for which no information is provided within 14 days after delivery cannot be returned.

The return of certain products is not possible according to the provisions of the law and regulations. We recommend that you review the provisions of laws and regulations regarding non-returnable products.  Products specially prepared for you, products for which addition has been made and/or tampered, are covered by non-returnable products.

Note on corporate purchases: if the invoice for the product you are going to return is issued on behalf of the company, you must submit your return with the return invoice that your company will issue without including the shipping charge (product unit price + VAT).

Your return requests can only be met through the head office. Please send your relevant requests to: address or call the number +90 212 325 72 75